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Patient Information
Improving Health Care
PATIENT INFORMATION IN GEELONG
Our Patient Information
At Geelong City Medical Clinic, we take great pride and care in protecting our patients by treating their health and financial information with the greatest level of privacy and confidentiality. Please take a moment to read through your privacy rights and responsibilities, as well as the patient Code of Conduct before your next appointment with our team.
Our Privacy Policy
Our privacy policy states the ways in which our clinic utilises the information we collect, as well as the type of information, the collection of information and how we store your information for use. You always have access to your information and may discuss any concerns or questions about our privacy policy at any time.
Your Patient Rights
We want our patients to feel comfortable with their health care services, so we make it our duty to inform all of our patients that they have the right to:
- We want our patients to feel comfortable with their health care services, so we make it our duty to inform all of our patients that they have the right to:
- Considerate and respectful care, regardless of their beliefs, cultural, ethnic or religious status or practices
- Receive information from your doctor in a non-technical language that accurately and sensibly states the illness or issue, the course of treatment and future follow-up care
- Be informed of the estimated care costs
- Know the name of your doctor and the identity of others who are involved in your personal health care
- Participate in decisions regarding their health care and future plans for treatment
Patient Responsibilities
To ensure that our patients receive the best care possible, we encourage our patients to take their own patient responsibilities seriously, including:
- Providing accurate and complete patient information relating to their health, including past illnesses, hospitalisations, medications and other related matters
- Reporting unexpected changes in their current health condition
- Reporting to their care practitioner if they do not understand or comprehend their course of treatment, or what is expected of them
- Following the practitioner's recommended treatment plan
- Staying on top of appointments by notifying the health care centre when unable to make an appointment
- Accepting the consequences if/when the patient refuses treatment or does not follow their practitioner's instructions
Patient Code of Conduct
Under no circumstances do we allow aggressive or violent behaviours toward our patients or our workers. These behaviours include:
- Threats or threatening behaviours that suggest harm to another person
- Direct physical attacks such as hitting, shoving, kicking, pinching, etc.
- Aggravated assault with a weapon or dangerous object
- Sexual harassment or sexual assault
We hope to make your visit with our team as comfortable and safe as possible by creating an environment free from outside and inside threats or abusive behaviours. Give us a call to get more information about our policies and codes of conduct.